Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, Amazon doesn't use a simple average. Instead, Amazon's system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
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Works to enhance the signal for all devices that require WiFi.
Cover your home with fast, secure and reliable WiFi. eero 3-pack replaces your router and brings your existing internet connection to every corner of your home (up to 5,000 sq. ft.) from the basement all the way to the backyard.
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I bought the bundle with three Eeros and Alexa, to set up the WiFi at my parent's house. Before I took it over there I set it up at my house and configured it here. I am only moderately familiar with network stuff, so I need to concentrate while setting it up, I don't want to be peppered with ques...tions!
My existing network had two wireless access points. I have had them for years and they're very stable, I have no complaints. But the Eeros gave me much better speeds and coverage, I was super impressed. I was sad when I unplugged the Eeros from my house and took them to my parent's house. So I am going to buy a second set for my house.
Setting them up was not completely seamless, but it was close. The first one just worked, almost instantly. But the second one did not immediately work. It gave me an error message, can't recall exactly what is was. But then it offered me a firmware upgrade, and I accepted it. Then it just sat there like a lump, I could not tell if it was doing anything. After an hour it was still sitting. I just left it and went to bed, figuring I would call Eero in the morning. But in the morning, it had finished upgrading itself, and it just worked. I did not have to call support. So I would say, if you get one and have trouble, let it automatically upgrade itself and be patient.
One other bit of advice: The setup tells you to place them in spots spread through your house, pick their room names, and then it praises your choice of spots. This is a silly bells and whistles thing. Just line all three up on the table together and set the software up with them like that. Because it is annoying to be setting something up and running up and down stairs to plug things in and check whether the lights are on or whatever, especially if, like me, you get one that needs a software upgrade. Place them in their spots in the house, later. There is a screen in the app where you can change the room names if you end up moving them around, so you are not stuck with whatever room names you pick first.
I love the phone app, too. I can check my parent's network, without going over to their house. My mom has dementia and cannot remember why there is a row of little green lights, so she finds the plug and turns them off. When this happens I can see they are offline without going over there, and I can call them and talk them through plugging the modem back in. (After a few rounds of this I found a place to hide the modem, LOL!)
Within the Eero app there is a spot where you can turn off the white status light. This is good, I was able to darken the living room Eero and therefore reduce the likelihood it will be unplugged.
They can run in bridge mode, so when I install the next set at home, I can place them downstream of my wired router and my Pi-Hole (whole network ad blocker) will still work. They come with a 30-day trial of some other ad blocker, but it's nowhere near as good as my Pi-Hole so I will not buy it.
The bundle: I would never have bought an Alexa, but since it was bundled at the same price, I decided I might as well set it up for my dad. He has poor vision and it's hard for him to get out of his chair, so it's nice for him to be able to turn on music or make a phone call just by talking to Alexa. It's working so well that I have gone ahead and bought a smart plug and I am going to try my hand at creating an Alexa-controlled lamp for him. I like Alexa way more than I though I would.
Edit 7/4/2020: I am taking away a star. The unit that gave me trouble during my install of the first set, which seemed to be fixed by the firmware upgrade? I don’t think it is truly fixed. It has been intermittently failing for the last week. If I go out there and power cycle it, it might work for a while but it keeps failing again. Or if I ignore the failure it sometimes starts working again on its own. The other two carry on working fine even when this one is out of order. I suppose I will need to contact Eero about it.
Then yesterday I had a weird hiccup on my second set. The internet just stopped working. The Eero app said all was fine, but it would not restart, and would not let me save any setting changes, the app was just frozen. No amount of power cycling of Eeros and cable modems seemed to help. What fixed it was, I unplugged all the Eeros, then used my cell phone data to get online, then I brought up the app and it realized the Eeros were not responding, it finally displayed them as offline. Then I plugged them back in and they came back online normally and started working again. So apparently you need internet to fix the internet connection. Glad I have cellular data as a backup source of internet!
Anyways, I am taking away a star. I may give it back if Eero gives me decent support when I contact them. Because when the Eeros work they really are great. I just have this stability issue right now.
Edit 7/13/2020
I have been working with Eero support. They have been quick to answer and pleasant to work with, but they have not yet been able to resolve the issues with my one flaky unit. They worked with me on the phone, and emailed me some steps to try. Since the unit can be made to work if you tinker with it, but then fails again over time, it's slow to troubleshoot - you do something, it works, then you wait, and in a day or two it fails again. But I cannot trigger the failure while troubleshooting, so we just end up trying things and waiting and hoping that when it comes back up this time it will stay up. So far it has not. It's in a failed state again now and I have emailed them saying I think we have done enough and they should just replace it. I mean, the other five all work perfectly and there's nothing in the environment that should make this one any different.
I will update the review when something happens, and give them back their star if they send a new one and it works.
Edited 11/25/2020
Eero did send me a replacement unit, back in July. It works just fine. I have had no issues since.
I am bumping them up to five stars. Because they have been great.Read more
Amazon Customer
Verified Purchase
An absolute must have!
Reviewed in the United States on February 17, 2025
By now we know, or should know, that most, if not all, internet routers equipped with WiFi from ANY internet provider will not, nor was it ever meant to, cover 100% of your domain via WiFi connection by any means. This is coming from someone who has and still is working for one of the top in home in...ternet providers in the US. No matter how good the wireless router in your modem is it just simply will not cover all areas…unless your coverage area is a very open area, with minimal walls and electronic devices and about 800 sq ft or less and is at least 100-200ft from neighbors and their WiFi network. I have cox internet at home and the latest panoramic gateway works good but I’m in a 2600sq ft 2 story house with MANY WiFi dead spots. With all the devices constantly connected and in continuous use, just the gateway alone will never do. If you are in the same boat as I, you need this! Or something equivalent but, if you’re looking to decide on something and end a lengthy and sometimes overwhelming search, I’d say look no more. You won’t go wrong with this. You will though, need ATLEAST 2. Just one won’t do as that one needs to be connected to your modem to ensure solid connection to internet. Then the second one should go right about where your WiFi signal from first pod starts to drop. I have 3 and now, any where in my home I have solid bars. Even outside the garage which was much needed for my flood light ring cam, and to the spot in my backyard where bbq’ing is handle. I’m completely covered in all ends. I have, and always will, recommend this product to ANYONE who is looking to enhance their WiFi signal to its fullest potential. I only have the 100mbps internet speed and that is more than enough for a family of 5 even with all devices connected. Speed was never an issue. Just the ability to stay connected to it. This eero system has completely resolved my issue. Even better than the nether TP-link WiFi router I had. And not, I don’t have to keep switching from one WiFi network to the next as my tp-link WiFi router wouldn’t let me change the name for some reason. I’m happy with it, my 3 kids aged 5, 15, &17 are satisfied it seems and the wife gave it 2 thumbs up. If it worked for me I’m sure it will work for atleast 97.5% of you all out there. And I say 97.5% because, well some people are just never pleased no matter what. Could be given the gift of life from Jesus himself and would still find something negative to complain about. But for the rest of us. This is it! Go get’chu sum!Read more
Amazon Customer
Verified Purchase
Fer' gettin on the internet
Reviewed in the United States on April 29, 2020
TLDR: I had Luma Wifi for 3 years, Google Wifi for 5 days, and finally Eero and I'm very happy with Eero so far.
Back in 2017 I was looking for whole home wifi. There was Eero, Luma Wifi, and Google Wifi. At least those were the brands I was looking at. Over the 3 years I really didn'...t have any problem with it. I mean it just sat back and did what it was supposed to. The last couple of months I noticed some issues with streaming and general slowness that I chalked up to everyone being at home using it all the time. I did a little research and Luma was sold back in 2018 and I never received an email or anything and the app had never had an update since then either. I guess that's why it was so stable. Luckily they left us on a stable build.
I started looking for a new Wifi device again. I'm a Nest Home so I looked at Eero and Google Wifi. I liked that Google Wifi will incorporate into the Google Home app with all my other Google items. I gave Eero a brief look but liked the form factor of Google Wifi a little better. So I purchased it on Wednesday and it showed up on Friday. I hooked them up and the hookup was a little clunky. Even the instructions were a bit confusing as it has you hook up the router then unplug your modem then boot the modem back up and plug in the Google Router. Then follow along on the app. It wasn't great. I finally get it set up and that's where the trouble started. Every 30 minutes to an hour the Google Wifi would just drop from existance. My Hue Hub was connected directly to my Modem so I could still access that from off network if I disabled wifi on my phone. But then the Wifi would mysteriously come back as quick as it disappeared. This happend on off for the next five days while working with Google Wifi support jumping through their hoops which consists of:
1. Unplug Modem, Google Router, Google Point 2. Wait 5 Minutes 3. Plug everything back in 4. See if it drops. Which it does. 5. Set DNS to 8.8.8.8 see if it drops it does 6. Set DNS to 8.8.8.8 and 8.8.4.4 see if it drops it does 7. Set DNS to ISP DNS see if it drops it does. 8. Move the Google Point into the same room see if it drops it does 9. Turn off the point see if it drops it does 10. Reset all Google Devices to Factory Default and resetup see if it drops and it does. 11. Switch out the network cable. 12. Then they started blaming the ISP. 13. ISP comes out and changes all the cabling from the pole to the modem. Still drops. 14. Complete steps 1-10 again about 10 times.
I asked Google support to overnite me a new set so I could make sure it's not faulty and they said they could not do that. Even though I just bought it 5 days ago. I showed them evidence that my internet connection is working even thought there wifi is not by showing them a Laptop wired directly to my modem can access the internet while their Wifi connected to the internet was showing connection but Wifi was no where to be found.
At this point I was on day 4 growing more frustrated and decided to order EERO. It said it would be here in 2 days. It was here in 1 kudos Fedex and Amazon during these times I was expecting a longer wait. I unboxed Eero and started the process. The instructions in the box are simple. Download the EERO app. Create an account. Unplug your Modem. Follow the instructions in App.
It starts out saying you will have internet access in less than 10 minutes. They were spot on. The next step was to Plug one eero into the modem. Boot up the modem and boot up the eero. In the app it starts searching for the Eero and it finds it. You setup your SSID and password. I chose the same SSID and Password as the previous Wifi. It was up and running in less than 10 minutes. Your tasks aren't done at that point as it still does a software update and reboots one time but the wifi was up and running in under 10 minutes. I setup my kid for her profile and set her weekday bedtimes and weekend bedtimes. Very simple and easy to use. The speeds are on par with Google Wifi and way better than what I was getting with Luma. And as a bonus no Wifi drop outs. I've only had it plugged in for 14 hours but no drop outs.
Google support did reach out back to me with one last question. THey asked me how close my Google Router and Point were and I wrote back they are about an inch apart in the box. Sitting in a FedeX bin on their way back to you. You can keep those POS devices. I feel bad for the Wifi Support forum because there are about 10-15 posts on the same issue happening since March and in each post there are 5-10 new people complaining about the same thing. Apparently they either had a batch of bad hardware or a software update that affected a batch of hardware. I'm glad I finally made it to Eero. I'll update this after a bit of use since I've only had it for less than a day, so far I'm pleased.Read more
Amazon Customer
Verified Purchase
Hard to install if you have poor phone signal and depend on wi-fi calling
Reviewed in the United States on March 29, 2025
This is a great system. I won't repeat what's been reported thousands of times... I will just point out the one weakness of these items in hope that someone in a position to do something about it, will...
Installation of these devices was not nearly as simple as they claim because it expe...cts that you have an second source of internet (ie: your phone). If you live in a poor reception area and use wi-fi calling on your phone, you're in for a world of pain. Once the app "finds" the new device, but before it's configured to work with your modem, it tries to register the product... but if you phone does not have data access, you're stuck. It will just sit there forever saying "registering..."
I was able to go stand in the middle of the street outside my home and get *just enough* internet to get it done... but because of this weak environment and the software getting hung up, I had to restart things a few times to get it to work.
The next day (today), I went to help a neighbor install his system. Exactly the same situation. Took multiple attempts, tried to get connectivity outside, tried to get it by logging into neighbor's, still nothing. We were FINALLY able to get it to work by keeping the original (Spectrum) router plugged into the modem and the Eero gateway piggybacked on the Spectrum router... in essence, two networks daisy-chained together. Fortunately, this worked. His phone was able to "register" by going through the original wi-fi router but still discover and install the new Eero.
I think a lot of people would have quit or called tech support by this time. VERY frustrating.
But I THINK, if you aren't dependent on wi-fi data to your phone, the installation would have been very simple... but the App and the instructions do not consider this case.
I hope this helps someone get past this hiccup.Read more
Amazon Customer
Verified Purchase
Excellent replacement for an old router
Reviewed in the United States on October 14, 2020
I did hours and hours of research over weeks to decide what mesh units to go with. I decided on the Eero 3-pack for my needs, because I've read of the headaches other mesh systems caused people and I didn't have a need for one with a speaker or anything like that. Going from a 10 year old router wit...h a single 2.4Ghz band to these units is a big difference. My house is roughly 3100 sq ft and is 120 years old, with thicker walls of plaster over wood, and who knows what sort of older wires and such in the walls themselves. Despite the original router being in roughly the center of the house, I would have a very weak signal that frequently dropped off my desktop. The 3 Eero units have been up for barely a day and it's a marked improvement. I have noticed that they run a tad warm, but not any warmer than the box we use for cable (not the modem, but what's actually connected to the TV). We did sit them on coasters as a precaution considering the age of the furniture the devices sit on.
Set Up: Relatively easy. My phone and the Eero units wouldn't connect via bluetooth for some reason, so I had to manually enter each serial number, but once I did the units were found in the app and recognized each other and main one. The actual set up from there was easy. I found good locations for the other 2 units and the app informed me I'd chosen great locations for them.
App: I like the app. I prefer it over a computer-based website I would need to access, and I like that I can monitor what devices are connected from my phone. The app walked me through the setup and it didn't take me long to figure out how to make some changes to things and take advantage of some of the customization options. There is some discrepancies with the speeds the app tells me the various devices are getting and what the devices themselves tell me they are getting. I also like that I can see which devices are connected to which unit and the band that they're on. For some reason some devices jump between the bands rather than sticking to the same band, but that isn't an issue for me. I also don't mind that I can't select which devices use which band. With so few devices connected compared to other homes, interference isn't a concern.
Strength: Noticeably stronger. My phone has full signal in my room where before I had maybe 2 bars at the most. My desktop is at 70-80% strength, which isn't surprising given that it's still 20-30 feet from each of the 2 units and also likely due to the wireless network card I'm using, but it's stable and hasn't dropped at all once the units updated themselves through the app (dropped just once when the units were updating, but likely because it's more sensitive to signal strength and connection strength).
Speed: This hasn't been an issue. Some social media images are slightly slower to load on my phone, but I spend more time on my desktop and everything works perfectly. I was able to watch episodes and such without any buffering or other issues; before with the old router I would have to pause episodes to let more load so it wouldn't buffer on me and it would take twice as long to watch something. I'll have a console in November and will be better be able to judge stability and strength with it as well, but at this stage I'm not anticipating having trouble.
I didn't contact tech support at all, so I haven't rated it. I have my own security options in place on the various devices, so I did not do the eero Security trial or anything to do with that. Also, this is not a smarthome. We have no smart devices connected and will not ever have smart devices connected to these units, so I cannot comment on those. We will have, at most, 6 devices connected to the wifi at any one time, and usually just 5. There is one desktop with a wired connection to the unit connected to the modem, so that one doesn't affect the wifi. I did turn on band steering in the app to help my desktop and such in my room have a stronger signal. I am not planning on using the guest option at all. I'll update this review if necessary if I run into problems later on or if there are any changes with how the units work or how I use them.Read more
Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them.
To calculate the overall star rating and percentage breakdown by star, Amazon doesn't use a simple average. Instead, Amazon's system considers things like how recent a review is and if the reviewer bought the item on Amazon. It also analyzed reviews to verify trustworthiness.
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